REFUND POLICY: WHAT YOU SHOULD KNOW

Refund & Returns Policy

At Golf Carts Depot, we believe customers should feel confident when making a purchase. This policy explains how refunds, returns, and cancellations are handled so you know exactly what to expect.

Order Review and Accuracy

We encourage customers to carefully review product specifications, images, and descriptions before placing an order. If you have questions about a product’s suitability, intended use, or features, we recommend contacting us before completing your purchase.

Order Cancellations

• Orders may be canceled before shipment for a full refund.

• Once an order has been processed for shipping or dispatched, cancellation may no longer be possible.

• Any cancellation requests must be submitted as soon as possible to avoid shipping or restocking charges.

Returns Eligibility

Returns may be accepted under the following conditions:

• The golf cart is unused, undamaged, and in original condition

• All original packaging, accessories, manuals, and documentation are included

• The return request is submitted within the approved return window stated at the time of purchase

Used, modified, or damaged products may not qualify for return.

Non-Returnable Items

The following are generally not eligible for return:

• Products that have been used, altered, or modified after delivery

• Custom-configured or special-order golf carts

• Clearance or final-sale items (clearly marked at purchase)

Refund Process

• Approved refunds are issued to the original payment method used at checkout

• Refunds are processed after the returned item has been inspected and approved

• Processing times may vary depending on payment provider and bank policies

Shipping fees are non-refundable unless the return is due to an error on our part.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a confirmed defect or incorrect item

• Returned products must be securely packaged to prevent damage during transit

• We recommend using a trackable shipping method for all returns

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

• Notify us promptly after delivery

• Provide clear photos and order details to help us resolve the issue quickly

• We will review the claim and provide next steps based on the situation

Manufacturer Warranties

Some golf carts may include manufacturer warranties that cover specific components or defects. Warranty coverage, if available, is outlined on the product page and handled according to the manufacturer’s terms.

Our Commitment to Fair Resolution

Our goal is to resolve concerns in a reasonable and transparent manner. While we must follow this policy to remain consistent and fair, we approach each situation with the intent to provide a clear and respectful resolution.

Contact Us

If you have questions about refunds, returns, or cancellations, we encourage you to reach out before purchasing. Clear communication helps ensure the best possible experience.